Legal

Terms of Service

Last updated: 10 August 2026 · Effective: 10 August 2026 · Governing law: Victoria, Australia

Read this carefully. These Terms are a legally binding agreement. If you don't agree, don't use Taper. By creating a Taper account or clicking "I accept", you agree to all of the below on behalf of yourself and any business you represent.

1. Parties & definitions

"Taper", "we", "us" means Jai Austin Barfoot, sole trader, ABN 87 274 343 489, trading as Taper by Aiandi, operating from Melbourne, Victoria, Australia.

"Customer", "you" means the person or entity (typically a barbershop) that creates a Taper account.

"End-user" means any individual who interacts with Taper through a Customer's iPad, queue link, or QR code (i.e. the shop's clients).

"Service" means the Taper website, application, API, and any related software or feature.

"Customer Data" means any data the Customer or its End-users put into the Service — including client records, photos, and AI previews.

2. The agreement

These Terms, together with the Privacy Policy and any plan-specific order page, form the entire agreement between us. We may update these Terms from time to time. We will notify you of a material change at least 14 days before it takes effect by email and in the app, explain the change, and ask the account owner to accept the current version. If a material change substantially disadvantages you, you may cancel before it takes effect without an additional cancellation fee. Changes required urgently for security, law, or abuse prevention may take effect sooner, but we will give as much notice as reasonably practicable.

3. Your account

You must be at least 18 and legally able to enter contracts.
You must give accurate registration details and keep them current.
You are responsible for everything done on your account, including by your staff. Keep your password safe; tell us immediately of any suspected unauthorised access.
One account per barbershop business; an additional fee applies per location.

4. Subscription, billing & refunds

Plans, prices, AI preview quotas, setup fees, overage fees, and material feature limits are listed on taper.style/#pricing or shown before checkout. Prices are in Australian dollars (AUD) and exclude GST unless stated.
Subscriptions are billed monthly in advance through Stripe. By subscribing you authorise recurring monthly charges shown at checkout.
No add-on success fee is charged during the launch pilot unless a separate written order, accepted by both parties, expressly includes it. If a later order includes a success fee, its rate, calculation, reporting basis, tax treatment, and dispute process must be shown before you accept that order. Dashboard revenue figures are operational estimates and are not automatically billed.
Purchased AI preview packs are consumed after the monthly plan quota and expire 36 months after purchase unless a different period is clearly stated before purchase. Preview pack credits are not refundable once consumed, except where required by law.
You can cancel any time from your billing portal. Cancellation takes effect at the end of the current billing period; we don't pro-rate partial-month refunds.
Free trials, if offered, will only convert into a paid plan where that is clearly disclosed before you start the trial and you have provided a valid payment method.
If a payment fails we may suspend the Service until paid, and after 14 days we may downgrade your plan to Starter.
We can change prices on at least 30 days' notice. A new price will apply no earlier than your first renewal after that notice period. You may cancel before the new price applies.
Nothing in this clause affects rights you have under the Australian Consumer Law for non-excludable consumer guarantees (see clause 12). We do not apply a blanket "no refunds" policy.

5. Acceptable use

You must not, and must not let anyone else:

Use the Service for any unlawful purpose or in breach of any law (including the Privacy Act 1988, Spam Act 2003, or Australian Consumer Law);
Upload content that is illegal, defamatory, infringing, harassing, or sexually explicit;
Upload an End-user photo without first obtaining the End-user's express, informed consent for the AI preview and any storage;
Use Taper to identify a person through facial recognition, biometric matching, surveillance, or identity verification;
Use the Service to send unsolicited marketing or in any way that breaches the Spam Act;
Reverse engineer, decompile, scrape, copy, or create derivative works of the Service except as expressly allowed by law;
Use the Service to compete with us or build a competing product;
Attempt to gain unauthorised access to the Service or any other user's account;
Run automated scripts, denial-of-service attacks, or load tests against the Service without written consent;
Resell, sublicense, white-label, or repackage the Service except under a separate written agreement.

We may take proportionate steps, including restricting a feature or suspending an account, where we reasonably believe this clause has been breached. Where practicable, we will explain the issue and allow a reasonable opportunity to remedy it. We may act without advance notice where reasonably necessary to protect people, Customer Data, the Service, or comply with law.

6. Customer Data & consent — your responsibilities

Important. Your shop decides why it collects and uses End-user details in its customer relationship and is responsible for lawful collection notices, consents, staff practices, and communications. Taper processes that data to provide, secure, support, bill, and legally operate the Service. Nothing in these Terms removes a legal duty that applies directly to either party.

You warrant that for every End-user whose information you put into the Service, you have:

Provided a notice satisfying APP 5 (or equivalent overseas law) explaining who collects the data, why, and how to access or correct it;
Obtained express, informed, voluntary consent before processing any photo or generating any AI preview, and separate optional consent before saving the photo or preview to persistent cut history;
Ensured any collection notice clearly explains that face photos are sent to OpenAI for preview generation and may be processed overseas;
Recorded that the End-user is at least 16 or, for a younger person, that a parent or guardian is present, consents, and has been identified in the photo flow;
Obtained express opt-in consent under the Spam Act 2003 before sending any SMS or email marketing;
Made it easy for the End-user to withdraw consent, unsubscribe, access or correct their information, and ask for deletion.

You grant Taper a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and back up Customer Data strictly for the purpose of providing the Service to you, complying with law, and securing the Service. We do not use Customer Data to train AI models and we do not sell it. Our Data Processing Addendum forms part of these Terms where Taper processes End-user data for a Customer.

7. AI previews — no warranty

The AI haircut preview is provided "as is" for illustrative purposes only.

The preview is generated by a third-party model (OpenAI). Outputs are probabilistic and not guaranteed to match any real-world haircut, your face, or your hair.
Taper makes no representation that the preview is accurate, free of artefacts, or suitable for any particular purpose.
The barber, not Taper, is responsible for the actual cut delivered.
Taper is not a facial recognition, identity verification, health, or professional advice tool. You must not use AI previews to identify, profile, or make decisions about End-users.
If a preview produces an output that is offensive, distorted, or appears to depict someone other than the End-user, the shop must not use it as a styling reference; the shop should delete it and may report it to abuse@taper.style.

8. Intellectual property

The Service, the Taper name, logo, trademarks, design, code, copy, and all related materials are owned by Taper or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription. Nothing in these Terms transfers any IP to you.

You retain ownership of your Customer Data. Feedback, ideas, and suggestions you give us about the Service are non-confidential and may be used by us without obligation.

9. Third-party services

The Service relies on third parties — Stripe (payments), OpenAI (AI preview), DigitalOcean (hosting), Resend/SMTP providers (transactional email), and others. Their availability, terms, and prices are outside our control. If a third party becomes unavailable, we'll work in good faith to find a substitute, but we are not liable for outages or changes caused by them except to the extent liability cannot be excluded by law.

10. Service availability & beta features

We aim to keep the Service available 24/7 but we do not promise an uptime SLA on Starter, Pro, or Business plans. We may schedule maintenance windows and will give reasonable notice when we can.

Features marked "beta" or "preview" (including the AI preview) are provided without warranty and may be changed, throttled, or withdrawn at any time. Don't rely on them for mission-critical workflows.

11. Suspension & termination

You may cancel any time from your billing portal.
We may suspend or terminate your account if you materially breach these Terms, fail to pay after reasonable notice, pose a security or privacy risk, or use the Service unlawfully. Except where urgent action is reasonably necessary, we will give notice of the reason and a reasonable opportunity to remedy the issue.
On termination, we'll keep your Customer Data accessible for export for 30 days, then permanently delete it (except where law requires longer retention).
Sections 6 (Customer Data), 7 (AI no warranty), 8 (IP), 12–15 (warranties, liability, indemnity, dispute resolution) survive termination.

12. Warranties & consumer guarantees

EXCEPT AS SET OUT BELOW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law where to do so would be unlawful. To the extent the Service is supplied to you as a consumer within the meaning of the ACL and the Service comes with non-excludable consumer guarantees, our liability for failure to comply with those guarantees is, where permitted, limited to (at our option) re-supplying the Service or refunding the price paid for it.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, business, goodwill, anticipated savings, or data, however arising, to the extent that loss was not reasonably foreseeable or could reasonably have been avoided.
Our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms in any 12-month period is limited to the greater of (a) the total fees you paid us in the 12 months immediately before the event giving rise to the claim, or (b) AUD $100.
You agree this allocation of risk is reasonable given the nature of the Service and the fees charged.

Nothing in this clause limits liability that cannot be limited by law, including liability under non-excludable ACL guarantees, or liability arising from fraud or wilful misconduct. The cap also does not limit either party's obligation to pay fees already due or liability to the extent caused by a deliberate breach of confidentiality, privacy, or another person's intellectual property rights.

14. Indemnity

To the extent caused by your breach, unlawful act, or negligence, you will indemnify Taper and its personnel against a third-party claim and reasonable, finally determined loss arising from:

Your or your staff's breach of these Terms or any law;
Your collection, use, or disclosure of any End-user's personal information through the Service, including any failure to obtain valid consent under the Privacy Act 1988, Spam Act 2003, or any equivalent law;
Any claim by an End-user arising from the haircut delivered, an AI preview shown, marketing sent, or your handling of the End-user's data;
Any third-party claim that Customer Data infringes their rights.

The indemnified party must give prompt notice, reasonable cooperation, and control of the defence to the indemnifying party, and must not settle in a way that admits fault or imposes a non-monetary obligation without consent. Failure to give prompt notice reduces the indemnity only to the extent it causes material prejudice. We will indemnify you against third-party claims that your authorised use of the Service infringes that third party's Australian intellectual property rights, capped at clause 13 and excluding claims caused by your modifications, your Customer Data, or your combination of the Service with anything we did not supply.

15. Force majeure

Neither party is liable for delay or failure to perform due to events outside its reasonable control, including natural disasters, acts of war or terrorism, pandemics, internet outages, third-party API failures, or government action. The affected party must give prompt notice and resume performance as soon as reasonably practicable.

16. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform under these Terms. This does not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

17. Disputes & governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia in Melbourne.

Before starting court proceedings, the parties will attempt in good faith to resolve any dispute by senior-level negotiation for at least 21 days. This does not prevent either party from seeking urgent injunctive relief.

18. General

Severability. If any clause is unenforceable, the rest remains in force.
Assignment. You may not assign these Terms without our written consent, which we will not unreasonably withhold. We may assign on notice as part of a merger, sale, or restructure where the assignee agrees to honour these Terms and the Privacy Policy.
No waiver. A failure to enforce any right is not a waiver of it.
No agency. Nothing here creates a partnership, joint venture, or employment relationship.
Notices. We give notices by email or in-app; you give notices to legal@taper.style.
Entire agreement. These Terms plus the Privacy Policy and any signed order form are the complete agreement and supersede prior negotiations.

19. Contact

Legal: legal@taper.style or jai@aiandi.com.au
Support: hello@taper.style or jai@aiandi.com.au
Operator: Jai Austin Barfoot, sole trader, ABN 87 274 343 489, trading as Taper by Aiandi, Melbourne, Australia.

Plain-English summary (not part of the Terms). Use Taper for its intended purpose, get proper consent from your customers, pay your bill, treat the AI preview as a guide not a guarantee. If something goes wrong, our liability is capped at the fees you paid us in the last year (or AUD $100, whichever is higher), nothing in these Terms removes your rights under the Australian Consumer Law.